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Privacy Policy

Elena Panfilova is committed to providing quality services to you and this policy outlines our ongoing commitment to you in respect of how we manage your Personal Information.

We comply with the provisions of the General Data Protection Regulations (GDPR). The GDPR forms part of the data protection regime in the UK which, together with the Data Protection Act 2018 (DPA 2018), governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers as well as medical information relating to your symptoms and treatment.

This Personal Information is obtained in many ways including correspondence by email, via our website www.panfilova.co.uk.

We collect your Personal Information for the primary purpose of providing our services to you, including those submitted via our website. Sharing and promotion of information, via testimonials, may be included our website, but only with your consent and without publicly revealing any personally identifiable information. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, such as your doctor or other health professional. In such a case we will take reasonable steps to ensure that we have your permission and you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Elena Panfilova will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints & Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Elena Panfilova
2 High Street,
RG29 1LG